I'm a Customer Success leader, 10+ years in, closing the gap between a good strategy and what actually happens for customers. I write flow logic, troubleshoot APIs and integrations directly, query Snowflake, and prototype when it's the right call. I've spent my career building things where nothing existed before: service lines, playbooks, health scoring, AI-driven workflow tooling.
I lead with empathy and I mean it. I care about the people I work with as much as the outcomes, and I try to make space for everyone to feel seen and heard. I'm strategic by nature, I like seeing the big picture and finding the path to it, and I bring genuine curiosity to almost everything I touch.
I'm proudly and loudly multiply neurodivergent, and I put real weight behind mental health advocacy at work. I do my best work in collaborative, flexible environments with room for playfulness. I want context up front, I want honest feedback given directly, and I bring zero ego to having my work challenged. Positive or constructive, I'd rather hear it than not.
Full work history and recommendations are on LinkedIn.